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Fidelity
Followup

Follow-up guest satisfaction survey and industry data benchmarks

fidelity followup

What is it?

Measure guest satisfaction and find out how well you measure up to your quality standards. Compare your hotel’s performance with industry top performers.

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Measure your quality standards in detail including all your hotel's main services: housekeeping, reception, and more

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Compare hotel metrics with unique market insights

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Automate the guest satisfaction survey process

Benefits

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Monitor the quality of all hotel services

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Save time: fully integrated with your PMS

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Automatically manage guest feedback

semantic analysis

Semantic analysis of guest comments

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Benchmark your hotel against industry standards

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